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Have a question, or want an update on your order?

Write to us at info@aestheticssoul.com, or fill out the form below. We're always happy to help!

Our dedicated Customer Service Representatives are available 24/7 to assist you. For a faster response, send us a message below. We will respond to your email as quickly as possible.

 

AUSTRALIA OFFICE

AESTHETICS SOUL

67 Moores Drive House, SA LYNDHURST 5731 / AUSTRALIA

+61 488 870 06 54
info@aestheticssoul.com

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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Shipping

  • We offer free worldwide shipping.
  • The orders are sent from China, where our suppliers are located.
  • Each item will be delivered in separate packages. This is due to our free worldwide shipping system. Their respective delivery time vary, not all of them will arrive at once.
  • Delivery method is parcel exclusive. We do not offer expedited shipping because of high import taxes they charge to our customers.
  • Most of the items have tracking numbers, except purchases that are under 10 U$S.
  • Delivery time in holiday season can take up to 45 working days due to high postal traffic. So be sure to order weeks in advance if you want to gift someone.

Progress Time

  • Orders need 3-9 business days (Saturday and Sunday not included) for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.

Delivery Time

CountryBusiness days
USA8-15
CA8-20
AUS20-40
UK20-40
EU20-40
ASIA20-40
ITALY20-60

Sometimes there may be delays due to the shipping carrier or international events/customs sorting.

Custom Fees

  • We are not responsible for custom taxes fees once the items have shipped.

Returns

  • We allow returns within 30 days of arrival of the goods if they are damaged. Be sure to read the measurements in the products that apply.
  • Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.
  • We do not accept returns from lingerie items
  • If there are no measurements in the item's description, please send us an email with the product's name, and we will correct this.
  • If there are defects in the product, please send us some pictures showing the issue.
  • If the quality of the product is poor, gave us an email, and we will try to fix this inconvenience.

More questions? Contact us here!

WISH LIST AND COMPARE

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