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Have a question, or want an update on your order?

Write to us at info@aestheticssoul.com, or fill out the form below. We're always happy to help!

Our dedicated Customer Service Representatives are available 24/7 to assist you. For a faster response, send us a message below. We will respond to your email as quickly as possible.

SWITZERLAND OFFICE

AESTHETICS SOUL
YMJ Productions GmbH
Riehenstrasse 43
4058 Basel
Switzerland

info@aestheticssoul.com

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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Progress Time

Orders need 3-9 business days (Saturday and Sunday not included) for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.

Delivery Time

Country	Business days
USA	8-15
CA	8-20
AUS	20-40
UK	20-40
EU	20-40
ASIA	20-40
ITALY	20-60

Sometimes there may be delays due to the shipping carrier or international events/customs sorting.

Custom Fees

We are not responsible for custom taxes fees once the items have shipped.

Returns

We allow returns within 30 days of arrival of the goods if they are damaged. Be sure to read the measurements in the products that apply.
Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.
We do not accept returns from lingerie items
If there are no measurements in the item's description, please send us an email with the product's name, and we will correct this.
If there are defects in the product, please send us some pictures showing the issue.
If the quality of the product is poor, gave us an email, and we will try to fix this inconvenience.

More questions? Contact us here!